Frequently Asked Questions (FAQ) 

Have a question?  You’ve come to the right place!  If you have a question that is not answered here, feel free to ask us on the Contact Us page or call us at 415-450-8000.

General Questions

Q:  Has the museum opened?
A:  Yes! We had our Grand Opening on June 6, 2015.

Q:  What are your hours?
A:  Our hours and special event closings are posted on our Plan Your Visit page. We can many times arrange special visiting hours if you will contact us in advance. Please keep in mind that we are all volunteers.

Q: How can I get involved?
A:  Please come to the Museum, introduce yourself and let us know your skills and interests! We are now building a list of volunteers; and we can use volunteer help in pretty much every aspect of running the museum. Don’t live in the area but want to help? Please contact us anyway and we will discuss the possibilities together. Please check out our Volunteer page for more info. Thank you!

Q: Do you have any paid staff?
A:  No, we do not have any paid staff. Everyone who works at the museum is volunteering his or her time. This museum was also created entirely by volunteers. A small group has spent several thousand hours so far, building the space and gathering an extraordinary collection of bikes, most of which are on loan to us. We are still working hard to complete our initial vision and to plan special exhibits.

Q:  How can I support the museum?
A:  Great question!  Your admission fees, memberships, purchases and donations will help to pay the expenses that we have incurred so far in creating the museum, and they will help us to keep the museum open. We are a registered 501(c)(3) educational nonprofit.
There are many ways you can support us—from becoming a member, to donating much-needed funds (we also accept stock donations) to purchasing a brick on our Mt. Tam Wall, to in-kind donations of items that we need for our facility, and volunteering. If you shop with Amazon, you can bookmark our Amazon Smile link and use it to go to Amazon. The GET INVOLVED top level menu above has a list of clickable pages describing many ways you can help.

Q: Is it legal for a nonprofit to charge for admission fees and memberships?  Doesn’t it all have to be by donation only?
A:  According to the law, a nonprofit entity can charge whatever it needs to in order to sustain its operations.  It just cannot distribute those funds to the owners of the entity. It has to use them to further the purpose of the non profit–which is exactly what we do with our all-volunteer staff.

Q: How can I help spread the word?
A:  You can “like” us on Facebook and mention us on other social media. If you visited the museum and enjoyed your experience, please write a review on Yelp, TripAdvisor, etc. Being brand new and lacking advertising funds, we depend on word-of-mouth to spread the word. Use hashtag #marinmuseumofbicycling in your social media posts. Thank you!

Q: Do you have parking?
A:  We have a small parking lot for cars and bikes. There is also a good amount of street parking in the area, especially on weekdays. We encourage everyone to ride to the museum. We have racks for up to 16 bikes and complimentary U-locks that we can loan to cyclists during their museum visits.

Q: I have a bike [or other material] that the Museum might be interested in. Whom should I talk with?
A: Thank you for thinking of us! Please use the Contact Us page and let us know more.

Q: I have a gift certificate, how can I find out how much is left on it?
A: Log in to your account and check your Profile. Any gift certificates that are registered to your account will be listed there. Please feel free to Contact Us with any questions. Don’t have an account? They’re free, see the instructions below.

 

Accounts and Memberships

Q:  How do I join and how much does it cost?
A:  Our membership page covers all of the details.

Q:  What is the difference between an Account and a Membership?
A:  Accounts: You can register for a free Account on our site without becoming a member.  You might want to do this so you don’t have to fill out a form every time you make a donation, purchase tickets for an event, check a gift certificate balance or buy something at the online store.  Every time you do one of those things, you are given the option of creating an account while you check out, or logging in to one if you have an account already.  If you create an account, then the next time you come back you can log in to your account first and do everything from within your account. This saves you time and keeps a record of all your transactions.
Memberships: A Membership has all the benefits of a free Account, but offers much more. Depending on the level of membership, you can have: voting rights in Hall of Fame elections; free entry to the Museum; bring a buddy into the Museum for free; bring your family in for free; get discounts in the online store; and even get free passes for member-only events.  We definitely recommend a membership, and you must be a member to vote for Hall of Fame candidates. We depend on our members to keep the museum operating!

Note: Be sure to login to your account first whenever you interact with our website for purchasing event tickets, renewing your membership, using the online store, etc.  If you misplaced your login information you can use this Forgot your password? Get help link or use the Contact Us page.

Q:  I purchased an Organizational Membership.  How do I add my employees/staff?
A:  When someone purchases one of these types of memberships, they are in charge of adding additional employee/staff members to the account.

Here are the instructions for adding people to organizational memberships during the initial purchase process:

  1. You purchase one of the Organization/Corporate Memberships.
  2. During the purchase process, you can click the Add Another Employee button and add employee members. You can also skip this step, and do it any time later from the “My Membership” section within the member Web Portal.
  3. You add employees one at a time, and you will be using the Individual and Family Memberships screen.  Fill out their personal information at the top, choose their login name and password, then skip to the very bottom and choose the “Employee Membership” that is shown. There will only be one choice there, and it will be the one for your Organization/Corporate Membership type. You may also click on “Previous” to go back.
  4. You will see the employees you have added before at the bottom of the screen.
  5. When you are at the bottom of the page and on the last employee you can add for your level of membership, the Add Another Employee button will no longer be visible;  You will only  be able to click on “Previous” or “Continue.”
  6. When you are finished adding employees, click Continue. If you have any payment due, you will be taken to the payment screen.
  7. After the system has successfully processed your payment, you will receive a Thank You and a confirmation email.

You don’t have to add people when you first sign up; you can do it at any time from within the member Web Portal.

Q:  How do I add my household members to a Family Membership?
A:  There are 2 ways:
1. During the initial purchase process:
a)  Choose Family Membership, then on one of the next screens you will see a button that says ADD ANOTHER HOUSEHOLD MEMBER.
b)  Fill in their information on the form.
c)  Near the bottom of the form, check the button that says “Extra Person – Free”.
d)  Keep clicking Add Another Household Member until you have added everyone or you have reached the maximum number for the family membership, at which point that button will no longer show.
e)  Click CONTINUE and finish purchasing the membership.

2. After the initial purchase, you may add your family members at any time from within the Web Portal:
a)  Login to the Head of Household primary account.
b)  Select My Membership (the first time you login it will go here automatically)
c)  Scroll to the bottom of the page and you will see the options for Additional Sub Members.
d)  Adding someone is like the procedure described above (starting at 1b). The other options such as Delete, Renew, etc. are pretty straightforward.

Q:  I registered and got an Account on your website, but when I login or follow the voting links, the system still says I can’t vote.  What’s going on?
A:  You must be a paid member to vote. That’s different from just having a free account. See above for more on Accounts vs Memberships. To purchase a membership, you can login to your account and click on My Membership in the “What would you like to do?” box in the Web Portal.  The form for joining is there.

Q:  I’m a Hall of Fame Inductee. I thought I was a lifetime member/had a free membership?
A:  We love our Inductees, and we offer complimentary memberships by request. Simply drop us a line from the Contact Us page and we will send your complimentary membership info.  Of course, as an Inductee, your support through a membership purchase is extra special to us. It will help the Hall of Fame and the Museum stay open, and it is is greatly appreciated.

 

Logo Art for Legacy Bricks

(order your brick at: https://www.bricksrus.com/order/mmb-mbhof/)

For optional custom laser-etched logos:
a)  If you want to have your logo or other artwork engraved on your brick, please select the brick price that includes the $75.00 setup fee.
b)  Email us your full-size artwork in pdf, jpg, png, tif, or ai formats.  Email your art to Marc Vendetti through the Contact Us page.
Art notes:
*  All art is laser engraved and filled with black paint.  No other colors are available.
*  All text is treated like part of the artwork.  The 18 character limit per line does not apply and you can use almost any font you want.
*  Fine lines & detail can be difficult to engrave.  Bold, simple designs reproduce better.  See sample pics.

Page last updated 11/20/2016

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